Troubleshooting common issues

Q: Syntax Error?

A: If you connect with the correct Wordpress Address, please ask your hosting support to increase your server's max_execution_time(PHP time limit) to 300, deactivate WP Smush, and remove the Cache plugin if you installed them before pushing products.

Q: Error: #xxx is an invalid image ID. [woocommerce_product_invalid_image_id]?

A: Please deactivate your W3 Total Cache plugin while pushing products.

Q: “Error: cURL error 35: gnutls_handshake() failed: A TLS fatal alert has been received…”?

A: Please connect your store by manually creating an API key from your WordPress admin > WooCommerce > Settings > API > Keys/Apps > Add key, setting permission to Read/Write, pasting Keys to Ezusy Settings > General, clicking the SAVE button, and then trying again.

Q: "Error: API is disabled"?

A: Please go to your Wordpress admin > WooCommerce > Settings > Advanced > Legacy API > Enable the legacy REST API and then try again

Q: I cannot import products from Aliexpress to Ezusy. Is the Chrome extension not working?

A: Please go to your Chrome Settings > Advanced > Content Settings > Cookies, Popup, and add these addresses below in the Allow field
[*.]aliexpress.com
[*.]ezusy.com
Deactivate all your Chrome extensions except Ezusy, close, reopen Chrome, and then try again